Payment + Refund Policy
Forms of Payment Accepted:
Cash, Check, Venmo, MC, Visa
Cancellation & Changes of an Appointment:
In order to be respectful of our scheduling and the needs of other clients please be courteous and contact us promptly if you are unable to attend a scheduled appointment. If it's necessary for you to cancel or change your scheduled appointment we require that you call at least 24-hours in advance.
How to Cancel Your Appointment:
To cancel an appointment please call 216-402-0266. If you reach the voice-mail please leave a detailed message. If you would like to reschedule your appointment please be sure to leave your phone number and the best time to return your call.
Late cancellations will be considered a "no-show". Exceptions will only be made in extraordinary circumstances. Cancellations made more than 24-hours in advance of your scheduled appointment time will not be assessed a cancellation fee.
Important Points to Remember:
All changes and cancellations must be made at least 24-hours in advance,
Clients who change or cancel their scheduled appointment at least 24-hours prior to the scheduled time may reschedule their appointment with no incurred fee,
Failure to attend a scheduled appointment without giving the required 24-hours advance notice will result in either: 1) Forfeiture of the scheduled session time from the client’s Discount Package (if applicable), or 2) full payment required for the missed appointment time. For same-day-cancellations the client will be charged a $30.00 late cancellation fee,
Emergency appointment cancellations and changes are handled on a case-by-case basis,
Refunds by checks will be made fourteen (14) days after the cancelled session.
Returned checks (insufficient funds, or for any other reason) will incur bank charges. Fees and outstanding balances are payable upon receipt.
Refused or denied credit card charges will incur credit card fees as assessed by MPP Wellness credit card processing company. All fees and outstanding balances are due and payable upon receipt.
Refunds for Services Performed:
No refunds will be given after a service has been performed.
No refunds will be given for unused Movement, Yoga or Reiki packages nor partially used Movement, Yoga or Reiki packages. Package sessions are assigned to and shall be used by one person only. Package sessions shall be valid only for the individual/s the package/s are assigned to at the time of purchase. Package sessions shall not be shared nor transferred to any individual other than the individual/s that the package/s were assigned to at the time of purchase. Package sessions become valid at the time of purchase and are valid for up to 6 months after the date of purchase. Refunds and credits are at the discretion of management.